Before sending us a message, check if your question is already answered below. Chances are you can continue without waiting for a response.
Our delivery time is 5–9 business days. Is it taking longer? Then check here via the tracking page if it has been delivered to your neighbors or a pickup point.
Has the delivery time passed and is there no update in the tracking? Then only contact us – we will then coordinate with the delivery service. Unfortunately, we cannot start an investigation before that time.
Check out here our detailed instructions including tips and tricks
You can Mail us via the contact form below.
Stated always the order number (start with a #) that you have in the confirmation email received.
Also add up to 3 photos, so that we can help you faster and easier.
We usually respond within 24 hours in between:
