Shipping and Returns
At Glamnailsprofessional, we strive to offer you a carefree and enjoyable shopping experience. Below you will find all the important information about shipping, returns, cancellations, and address changes.
Shipping costs per country
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Free shipping on orders from:
€40 • $40 • £40 • 300DKK • 450SEK -
Orders below this amount incur the following shipping costs:
€4,95 • $4,95 • £4,95 • 37DKK • 56SEK
Shipping times per country
We offer worldwide shipping including track & trace.
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Average delivery time: 5 – 9 business days
IMPORTANT:
-Always check your order immediately upon receipt.
-If you are missing something or if something is damaged, you must report this within 14 days of receipt to our customer service via info@glamnailsprofessional.nl
-Always report this before starting a return shipment, so that we can assist you correctly and process everything properly.
Why we ship from China
At Glamnails Professional, we believe in transparency. That's why we are happy to explain why we have chosen to ship our products from China.
Our dream doesn't stop at the Netherlands – we are working hard on international expansion. By shipping from one central point, we can offer customers worldwide the same quality and fast service.
Our collaboration with a reliable fulfillment partner ensures that your order is carefully packed and shipped, with track & trace. This approach is sustainable and efficient, with benefits such as:
✅ Fewer stopovers – delivered faster and more efficiently
✅ Less packaging waste – more sustainable shipping
✅ Lower CO2 emissions – fewer transport movements
Thanks to this centralized logistics, we can guarantee top international service, whether you live in the Netherlands, Germany, the United Kingdom, or Canada.
This way, we can fulfill our mission: to offer you a complete, affordable, and fast home manicure experience without compromising on quality.
Cancellation Policy
After placing your order, cancellation is no longer possible.
We work hard to process and ship your order as quickly as possible.
Once your order is placed, it is immediately included in the processing cycle. Often, your order is already too far in this process by the time we receive and can handle your cancellation via email.
Therefore, cancellation is not possible.
The best option is to wait until your package is delivered. If you do not wish to keep the products, you can then return them according to our return policy.
Do you have questions about this process? Feel free to contact our customer service via info@glamnailsprofessional.nl.
Address Changes
Did you accidentally enter a wrong address?
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Contact us immediately after placing your order via info@glamnailsprofessional.nl
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If the order has not yet been processed, we will try to correct the address.
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Note: we are not responsible for errors in the address you provided.
FAQ
Frequently asked questions about shipping
Are the shipping costs free?
Free shipping on orders from:
€40 • $40 • £40 • 300DKK • 450SEK
Orders below this amount incur the following shipping costs:
€4.95 • $4.95 • £4.95 • 37DKK • 56SEK
Do I receive an order confirmation email?
Yes, once you have placed your order, you will immediately receive a confirmation email and once your product has been sent, you will receive a shipping confirmation by e-mail. If you have not received a shipping confirmation within 2 days of receiving the order confirmation, please contact us via the contact form.
Can I follow my package?
Of course! Once your order has been sent, you will receive a shipping confirmation by e-mail and you will find the tracking link.
From where will my package be sent?
We ship all orders from a fulfillment center in China. We consciously chose this because we can serve our global customers faster from there. In addition, this is better for the Millieu, because much less transport is involved. You can read more about this at this page.
Return policy
We want you to be satisfied with your purchase in our webshop. If you are not satisfied with the product, you can return it under the following conditions:
Returns
You have the right to return your order within 14 days of receipt without giving a reason. The product should be placed in the original packaging to be returned must not be opened and no signs of use contain.
For hygiene reasons, nail cosmetics are not suitable for return if the seal is broken after delivery. If you have unopened items from, for example, a starter set, this will be settled pro rata. Please contact us for this info@glamnailsprofessional.nl.
Important: If anything is missing or broken when the package arrives, please notify us first report this to our customer service before you send it back.
Returns process
- Fill it return form completely and add it to your return shipment. Without a return form, the return shipment will not be processed.
- Return the product with a track & trace shipment and email the code to info@glamnailsprofessional.nlThis way you can always prove that the product has been shipped and we can accept it at our warehouse.
- It return address is the address stated on the returns form, not the address on the package.
- We are not liable for lost or damaged items.
Download and print the return form here
Was your package automatically returned due to refusal or failure to collect it from a service point? Then you serve this by email so that we can process it as a return.
Refund
When we have received the returned products in the above condition, we will refund the purchase amount including any shipping costs paid 14 working days back to your account.
- The costs for returning are: at your own expense.
- If a package is refused or is not collected from a service point, the return costs will be deducted from the refund.
- These costs vary per country. So always make sure that you accept or collect your package properly at a post office/service point.
To ask
Do you have questions about our returns policy? Please feel free to contact us at info@glamnailsprofessional.nl
